Chinedu Paul Nwachukwu
Customer Solutions & Cloud Technology Specialist
Lagos, NG.About
Highly detail-oriented and innovative professional with a proven track record in customer service, technological solutions, data analytics, and cloud computing. Adept at driving business growth by leveraging expertise in efficiency, complex issue resolution, and delivering exceptional customer experiences. Excels in fast-paced environments, demonstrating strong communication, cross-cultural awareness, and adaptability.
Work
Inlaks
|Customer Support Executive | PM Coordinator
Lagos, Lagos State, Nigeria
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Summary
Led customer support and project coordination for ATM operations across Nigeria & West Africa, optimizing service delivery and managing key client relationships.
Highlights
Managed and maintained a database of over 8,000 ATM terminals across Nigeria and West Africa, ensuring consistent operational efficiency and service uptime.
Administered the Synergy CRM system, overseeing the lifecycle management (activation, de-activation, decommissioning) of terminals for internal and external clients.
Resolved complex customer complaints and technical issues through thorough investigation and problem-solving, enhancing customer satisfaction.
Analyzed customer feedback and interaction data to identify trends, informing business decisions and positively impacting key performance metrics.
Managed user accounts and access permissions within the organization's identity management system, contributing to enhanced data security and operational integrity.
TELUS Digital
|Google GR Photo SGT Rater (Remote)
Remote, Remote, US
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Summary
Evaluated and rated AI-generated content for Google, ensuring data quality and relevance to optimize search engine algorithms.
Highlights
Evaluated and rated AI-generated content for Google, ensuring high data quality and relevance for search engine optimization.
Generated precise measurements and data to determine the relevancy of search results, directly contributing to algorithm refinement.
Provided independent analysis and expertise on digital, video, and web trends to enhance the accuracy and utility of online search results.
TELUS International AI Community Surfers Program
|Search Engine Evaluator (Remote)
Remote, Remote, Ireland
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Summary
Conducted comprehensive evaluations of web search engines to improve result quality, relevance, and user experience for a global AI community program.
Highlights
Conducted in-depth analysis of web search engines, providing critical insights to enhance the quality and relevance of search results.
Developed and applied specific metrics to determine the relevancy of search results, contributing to data-driven improvements in search algorithms.
Independently enhanced online search results by identifying key areas for improvement, directly impacting user experience.
Presented comprehensive evaluations and findings to stakeholders, guiding strategic decisions for search engine optimization and development.
Sankore College
|Teacher, Student Development & Residential Living Associate
Ibadan, Oyo State, Nigeria
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Summary
Facilitated academic and personal development for students, managing educational programs and residential life activities.
Highlights
Delivered comprehensive instruction in mathematics and computer science, contributing to the academic growth of students.
Managed student boarding and sporting activities, ensuring a safe and engaging residential environment.
Oversaw student development and residential living-learning programs, providing timely support and guidance to address student needs.
Coordinated diverse extracurricular and boarding activities, enriching the overall student experience.
Mentored and managed a team of student teachers and new staff members, fostering professional development and improving instructional quality.
Globus Ltd
|Inventory Manager
Lagos, Lagos State, Nigeria
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Summary
Managed inventory operations, driving efficiency and optimizing control procedures to maximize profitability.
Highlights
Directed inventory operations, driving significant efficiency gains and optimizing control procedures to maximize profitability.
Maintained meticulous records of stock levels, orders, and shipments, ensuring accurate inventory tracking and minimizing losses.
Led and developed a team of 40 employees, including the successful hiring and training of 3 new team members, to enhance operational productivity.
Volunteer
National Youth Service Corps (NYSC)
|Mathematics & Computer Science Teacher, Student Development & Residential Living-Learning Associate
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Summary
Served as an educator and residential assistant during Nigeria's mandatory National Youth Service Corps, contributing to academic and personal development programs.
Highlights
Delivered instruction in Mathematics and Computer Science to students, enhancing their academic foundations.
Managed student residential life and sporting activities, fostering a supportive and engaging learning environment.
Oversaw student development initiatives, providing guidance and support for holistic growth.
Education
Ajayi Crowther University
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Masters
Business Administration
Micheal Okpara University
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B.Sc.
Statistics
Awards
Inlaks Best Customer Service Champion
Awarded By
Inlaks
Recognized as the top performer in customer service for outstanding dedication and results.
Recognition & Appreciation Award for Dedication and Service
Awarded By
Inlaks
Awarded for consistent dedication and exceptional service contributions.
Best Associate Teacher
Awarded By
Sankore College
Recognized for excellence in teaching and student development.
Languages
English
Certificates
Standard and Best Practice Certificate
Issued By
Industry Recognized Bodies
Certificate of Completion (LinkedIn Learning)
Issued By
Personal Mastery and Productivity
Issued By
Inlaks Training & Development
Personal Mastery and Emotional Intelligence
Issued By
Inlaks Training & Development
Idea Team Player
Issued By
Inlaks Training & Development
AWS Certified Cloud Practitioner (CCP)
Issued By
Amazon Web Services (AWS)
Microsoft Certified: Azure Fundamentals
Issued By
Microsoft
Google Data Analytics Certificate
Issued By
Azure VMs and Web Server Deployment
Issued By
Coursera
Advanced Microsoft Excel & Spreadsheet
Issued By
DexNova Consulting
Team Leadership and Management
Issued By
Afrissance
Microsoft Office Suite & CorelDRAW
Issued By
Afrihub ICT Computer Institute
Skills
Customer Service & Support
Customer Service, Problem Solving, Troubleshooting, Customer Relations Management (CRM), Customer Interaction, Complaint Resolution, Account Management, GDPR, Microsoft 365 Collaboration.
Cloud Platforms
Cloud Computing, AWS (Amazon Web Services), Azure, AWS Certified Cloud Practitioner (CCP), Microsoft Certified Azure Fundamentals, Azure VMs, Web Server Deployment.
Data & Analytics
Data Analytics, Data Measurement, Data Interpretation, Search Engine Evaluation, Spreadsheet Management, Microsoft Excel (Advanced).
Software & Tools
Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), CorelDRAW, Synergy CRM.
Leadership & Management
Team Leadership, Team Management, Project Coordination, Inventory Control, Training & Development, Mentorship, Identity Management.
Business & Operations
Business Growth, Operational Efficiency, Process Optimization, Information Security Management (ISO/IEC 27001), IT Service Management (ISO/IEC 20000), Privacy Framework (ISO/IEC 29100), Risk Management (ISO 31000), Customer Satisfaction Management (ISO 10002), Business Continuity Management (ISO 22301), Quality Management Systems (ISO 9001), Cybersecurity Foundation.
Soft Skills
Communication, Cross-cultural Awareness, Adaptability, Problem Solving, Emotional Intelligence, Personal Mastery, Productivity, Teamwork.
Interests
Hobbies
Music, Chess.